1. Seller
The seller and platform operator is OTON, grafične in druge storitve, Darijan Želj s.p., Župančičeva ulica 11, 2000 Maribor, Slovenija. Registration no. 9788476000, VAT ID SI68346433, telephone +386 40 511 919.
2. Scope and language
These terms apply to consumers and businesses ordering for delivery within the EU or personal collection. The Slovenian version is authoritative. Mandatory consumer protection in the consumer's country of habitual residence remains unaffected.
3. Products and files
- Transfers, printed textiles and other personalised goods are made to order from the customer's instructions.
- Blank, unprinted textiles may be standard stock goods.
- The customer is responsible for the motif, dimensions, quantity, usage rights and legality.
- Automated file checks assist but do not replace the customer's final review.
4. Order and contract
Before ordering, the customer can review the essential characteristics, quantity, fulfilment, total price including VAT, delivery costs and payment method and correct errors.
The order is submitted by clicking ‘Place order with obligation to pay’. The contract is concluded when OTON confirms acceptance by email. OTON may reject technically impossible, unlawful, offensive or rights-infringing content and refund payments received.
5. Prices and VAT
Prices are in EUR. Consumers see the total including VAT and all known additional charges before ordering. For EU consumer distance sales and verified cross-border B2B supplies, VAT is applied under the applicable EU rules. A valid VAT ID is checked through VIES before reverse charge is applied.
The tax treatment shown on the final invoice prevails. Destination-country consumer VAT must only be enabled after the necessary OSS or local registrations are active.
6. Payment
- Bank transfer: production starts after cleared payment.
- Card and PayPal are available only when expressly enabled through a contracted payment provider.
- Deferred payment is available only to individually approved businesses.
7. Production, changes and cancellation
Personalised production follows the approved artwork, dimensions, quantity and fulfilment. OTON offers no voluntary cancellation right. A change is effective only when confirmed in writing and cannot be guaranteed before production starts.
For bank transfer, production starts after payment and technical file approval. Missing information postpones the production period until a complete response is received.
8. Delivery
Delivery is by DPD or Pošta Slovenije; collection in Maribor is available. The country-based delivery price and any free-delivery threshold are displayed before the order.
Same-day dispatch applies only to paid DTF orders with approved print-ready files, submitted on a Slovenian working day within the time and film-volume limit displayed during ordering and while the service is shown as active. Dispatch is not delivery.
9. Conformity and complaints
Consumers receive the statutory guarantee of conformity; no separate commercial guarantee is offered. The consumer should provide the order number, description and photographs. The primary remedy is free restoration of conformity, generally re-production or replacement; where statutory conditions apply, price reduction or termination and refund are also available.
Agreed physical returns are sent to Cesta XIV. divizije 73A, 2000 Maribor, Slovenija. Cash-on-delivery returns are not accepted without prior agreement.
10. Withdrawal
Consumers generally have 14 days to withdraw from standard, non-personalised goods. This does not apply to transfers, printed textiles or goods made to the consumer's specifications or clearly personalised.
Eligible withdrawal can be submitted through the online withdrawal page and is acknowledged electronically without delay.
11. Minors
A minor may order only within their legal capacity or with the required consent of a legal representative. Submission confirms the necessary capacity or consent.
12. Intellectual property
The customer warrants the right to reproduce the submitted motif and grants OTON a limited right to process it solely to fulfil the order. Motifs are not used in advertising without separate consent. Artwork is normally kept for three months for complaints and reorders, then deleted or anonymised unless law requires otherwise.
13. Complaints, law and jurisdiction
Please contact support first. OTON currently does not recognise a specific alternative consumer dispute resolution entity unless mandatory law requires otherwise.
Slovenian law applies, without depriving consumers of mandatory protection in their country of habitual residence. Unless agreed otherwise, business disputes fall under the competent court in Maribor.